Helpful tips to ensure a smooth transition to our new system

• Online Banking: Log in to online banking with your NEW Member ID and existing Personal Access Code (PAC/password).
• Lookup your new Member ID on the letter we sent you in the mail or use this tool to lookup your new Member ID.
• Telephone Banking: You will need your new account number to access telephone banking. This can be found in online banking and the app, or you can call 1-866-318-7541.
• Scheduled Transfers and Payments: These may not be viewable in online banking. However, they will be processed and paid as usual.
• Transaction History: To view your transaction history, you may need to view your e-Statements instead of your Account Activity.
• Saved Login Profiles: If you currently have a saved login profile, you may need to forget a memorized login or delete and re-install the mobile app to reset this feature. To reset, select “Remember Me” and name your login profile.
• 2-Step Verification: You will need to reactivate your 2-Step Verification settings as prompted using either your mobile phone number or email address.
• Alerts: Your alerts will need to be reactivated. Set up your security, balance and activity, and member service alerts in online banking.
• Interac e-Transfer: Set up your profile, update your Autodeposit to your new account number, and re-enter your recipient list. Members may experience some slowness in the first few days, but this should go back to normal soon.

Logging into Online Banking for the First Time

• Use your new Member ID and existing Personal Access Code (PAC/password).
• Re-enable your 2-Step Verification (2SV) settings using your mobile phone number or email address. 
• Accept the upgrade to the mobile app, if prompted.

Additional Features to Set-Up

There are a few recommended and optional features you can set-up now that the upgrade is finished:

• Set up your online banking alerts. 
• Register for Interac e-Transfer®.
• Add your Interac e-Transfer contacts.
• Set up Autodeposit for Interac e-Transfers to your new account number. 
• Re-link your credit card (if applicable).
• Set up your Online Login Profile by selecting “Remember Me” and name your login profile. 

• Set up your Online Login Profile by selecting “Remember Me” and name your login profile.
• Set up Quickview for up to three accounts from the home screen.
• Set up biometric login, available for Android and iPhone users, through the Settings menu and select “Biometric Setup”.

• Your personal accounts are consolidated to a convenient single view in online and mobile banking.
• Various online and mobile banking settings have been reset and will require your input upon login.
• Going forward, your loan line of credit (if applicable) will no longer be linked to a chequing account. You are required to transfer directly from your Loan Line of Credit using online, mobile, and in-branch banking.
• Account activity will be broken out to before and after the upgrades. Please view your eStatements in online banking or talk to your branch if you require a copy of your account transaction history.
• Your Savings account interest may be paid on a new schedule.